Updated: January 2026

Guru303 Privacy Policy – Data Protection for Malaysian Members

Guru303 values your privacy. This Privacy Policy clearly explains how we collect, store, use, and protect the personal data of our members in Malaysia, in accordance with the Personal Data Protection Act 2010 (PDPA).

PDPA Compliance
Act 709 – Malaysia
Guru303's Privacy Commitment

Six core principles that govern how guru303 handles the personal data of every member in Malaysia.

256-bit SSL Encryption

All personal data and financial information transmitted to and from the guru303 platform is protected by 256-bit SSL encryption – the same security standard used by Malaysian banking institutions.

Data Not Sold

Guru303 has never sold, rented, or disclosed members' personal data to third parties for marketing purposes, and will never do so without the member's explicit consent.

PDPA 2010 Compliance

All of guru303's data handling practices are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA, Act 709) and the data protection principles set out therein.

Restricted Access

Access to guru303 members' personal data is restricted to staff who require it to carry out their duties. All access is logged and continuously monitored.

Right to Data Rectification

Guru303 members may access, correct, or request deletion of their personal data at any time by contacting our support team via email or live chat.

Notification Controls

You have full control over your marketing communication preferences from guru303. You may unsubscribe from promotional emails at any time via the unsubscribe link included in every email.

Important Note

This Privacy Policy applies to all users and members of the guru303 platform. By registering for or using guru303's services, you confirm that you have read and understood this Privacy Policy and agree to the way we handle your personal data.

1. Introduction

Guru303 is fully committed to protecting the privacy of our members. This Privacy Policy clearly and transparently explains how guru303 collects, stores, processes, and safeguards your personal data when you use our online betting platform in Malaysia.

This document has been prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA, Act 709), which governs how organisations in Malaysia handle individuals' personal data. We regard your trust as a commitment we cannot compromise – and protecting your privacy is an integral part of that commitment.

If you have any questions regarding guru303's Privacy Policy, you may contact us at any time through the channels listed at the end of this document.

2. Personal Data We Collect

Guru303 collects the following categories of personal data from our members:

Data Category Example Information Requirements
Identity Information Full name, MyKad number, date of birth Mandatory
Contact Information Phone number, email address Mandatory
Financial Information Bank account number, e-wallet name Required for transactions
Usage Data Activity logs, betting records, login history Automatic
Technical Data IP address, device type, web browser Automatic
Communication Data Support chat records, emails with guru303 Where applicable

Guru303 does not collect sensitive personal data such as medical information, religious beliefs, or political affiliations unless required by law.

3. How We Collect Data

Your personal data is collected by guru303 through the following means:

  • Account registration: When you complete the guru303 registration form, you provide basic information such as your name, phone number, and email address.
  • KYC Process: During identity verification for withdrawal purposes, you will be required to upload a copy of your MyKad or a valid identification document.
  • Financial transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, or CIMB Clicks, the relevant transaction details are recorded automatically.
  • Platform usage: Usage data and activity are collected automatically as you browse and use the guru303 platform.
  • Cookies and tracking technologies: Cookies and similar technologies are used to enhance the user experience and collect anonymous usage statistics.
  • Communications with us: When you contact the guru303 support team via live chat or email, the conversation may be recorded for quality assurance and training purposes.

4. How We Use Your Personal Data

Guru303 uses collected personal data solely for the following legitimate purposes:

  • Processing and verifying new member account registrations.
  • Verifying member identity (KYC) before processing withdrawals.
  • Processing deposits and withdrawals via local Malaysian payment methods.
  • Providing effective and accurate customer support services.
  • Sending important notifications related to accounts, transactions, and security.
  • Sending promotional information and offers to members who have consented to receive marketing communications.
  • Preventing fraud, money laundering, and other illegal activities on the guru303 platform.
  • Complying with applicable legal and regulatory requirements.
  • Improving the guru303 platform, products, and services based on usage patterns.
  • Enforcing guru303's Terms & Conditions where necessary.

Purpose Limitation Principle: guru303 will not use your personal data for any purpose other than those stated above without first obtaining your renewed consent.

5. Sharing Data with Third Parties

Guru303 does not sell or disclose members' personal data to third parties for their own marketing purposes. However, personal data may be shared in the following limited circumstances:

  • Payment service providers: Required transaction information is shared with providers such as Touch 'n Go eWallet, GrabPay, DuitNow, and local Malaysian banks solely for the purpose of processing your transactions.
  • Game software providers: The minimum technical data required to operate slots, Live Casino, Sports Betting, and e-sports games is shared with licensed game platform providers.
  • Legal authorities: Guru303 will disclose personal data to the relevant authorities when required to do so by a court order or valid legal requirement.
  • Auditors and professional advisors: Only to the limited extent required for auditing, compliance, or legal advisory purposes.

All third parties who receive data from guru303 are required to uphold equivalent data protection standards and are not permitted to use such data for any purpose other than what has been agreed upon.

6. Data Security

Guru303 implements comprehensive technical and organisational security measures to protect members' personal data against unauthorised access, disclosure, alteration, or destruction:

  • 256-bit SSL Encryption for all data communications between your browser and the guru303 servers.
  • Data encryption at rest for all sensitive data stored in the guru303 database.
  • Role-based access control – staff may only access the data necessary for their specific duties.
  • 24/7 Security Monitoring by the guru303 cybersecurity team.
  • Two-factor authentication (2FA) available to all member accounts.
  • Regular security audits by independent third parties.

In the Event of a Data Breach: In the event of any security incident affecting members' personal data, guru303 will notify the affected members within 72 hours and take immediate action to contain the incident.

7. Cookies & Tracking Technologies

The guru303 platform uses cookies and similar tracking technologies to enhance the user experience. Below are the types of cookies used:

  • Essential Cookies: Required for core platform operations such as login sessions and security. These cookies cannot be disabled.
  • Preference Cookies: Saving your preferences such as language, theme, and display settings for your convenience.
  • Analytics Cookies: Collecting anonymous statistical information about how members use the platform to help us improve our services.
  • Performance Cookies: Helping us monitor platform performance and identify technical issues more quickly.

You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect the functionality of the guru303 platform. Continued use of the guru303 platform after a cookie notice is displayed will be considered as consent to the use of cookies.

8. Your Rights Under PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights over your personal data held by guru303:

Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request the correction of inaccurate or incomplete data.
Right to Erasure
Request the deletion of your data under certain circumstances permitted by law.
Right to Object
Object to the processing of your data for direct marketing purposes.
Right to Portability
Receive your data in a machine-readable format.
Withdraw Consent
Withdraw marketing consent at any time, without conditions.

To exercise any of the rights above, please contact the guru303 privacy team by email at privacy@guru303.my. We will process your request within 21 business days in accordance with PDPA requirements.

9. Data Retention & Deletion

Guru303 retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

  • Active account data: Retained for the duration your account remains active and for 7 years following account closure to comply with legal requirements relating to financial records.
  • Transaction records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements on financial records and anti-money laundering.
  • Support communication logs: Retained for 2 years from the date of the last interaction.
  • Anonymised analytics data: May be stored indefinitely as it contains no personally identifiable information.

Once the retention period has ended, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered.

10. Changes to This Privacy Policy

Guru303 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors.

Members will be notified of any material changes to this Privacy Policy via email or a prominent notice on the guru303 platform at least 14 days before the changes take effect. The effective date of the latest version is always displayed at the top of this document.

You are encouraged to review guru303's Privacy Policy periodically. Continued use of the guru303 platform after any changes are published will be considered acceptance of the updated Privacy Policy.

11. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how guru303 handles your personal data, please contact our Data Protection Officer (DPO):

  • Privacy Email: privacy@guru303.my
  • Support Email: support@guru303.my
  • Live Chat: Available 24/7 via the guru303 platform
  • Help Centre: Frequently Asked Questions (FAQ)

Our team is committed to handling every privacy-related enquiry seriously and professionally within 2 business days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

Your Privacy Is Protected – Join Guru303 With Confidence

Register a guru303 account today and enjoy a safe football betting, jackpot slots, Live Casino, and e-sports experience backed by PDPA-standard data protection. Deposit easily via Touch 'n Go eWallet, GrabPay, or DuitNow — minimum RM30 only.

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